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Capgemini/Fairpoint Anonymous letter to PUC

The following letter was presented to the PUC in Vermont recently:

 

Please accept my apologies for having to remain anonymous.  My relationship with Fairpoint would be jeopardized if my identity was know so I am not comfortable providing my name.
 
I was part of the team in Atlanta when Fairpoint was working with CapGemini to develop and implement the new systems (MetaSolv; Remedy; Siebel).  There were many of us and needless to say the atmosphere was chaotic and grossly inneficient.  Most people sat for days without any direction or work.  Those who were stunned by the lack of leadership were not in a position to do anything about it and those who were, seemed oblivious and apathetic to the situation.
 
The details that are important now, however are around the testing and the presentations done for the Liberty Consulting group.  As January neared and it appeared to everyone on site in Atlanta that there would be another delay, suddenly Peter Nixon and Gene Johnson made the announcement that the cut to the new systems would take place at the end of January and the relationship with Verizon would end.  Most people were stunned as it did not appear feasable. 
 
During this time the Liberty consulting group came in to review Fairpoint's progress since they needed to give approval.  Some of the Fairpoint team then worked with CapGemini to develop small blocks in the system that were specifically designed with certain telephone numbers and circuits.  These scenarios were created in each system.  In other words, when Liberty was watching what they thought was 'flow thru' within a system and from one system to another, they were really only seeing a small program that was created to assimilate what they wanted the systems to do.  They were not actually in the systems at the time nor were they in the test systems.  They were in a newly created small program that used screen shots from the real system to decieve the audience into believing that they were watching a real demonstration.  I am not clear on whether this fake simulation was done all on one server or if they used a small block of space on each server but in any case, what Liberty saw those few days was not real.  (I believe that Fairpoint believed between the approval date from Liberty and the actual 'cut date' there would be enough time to correct the actual problems, but clearly that did not happen.)
 
I know that this happened for the Wholesale organization presentation and I believe may have also happened for the Network / Engineering organization.  This readily explains why during the simulations everything appeared fine to the Liberty Consulting group as well as to the CLECs that were following the process.  Someone should subpeona and force questions to be answered under oath.  You might start with Rich Murtha, Gwen Hammond, Susan Surrette, Joe Centrella and include members of the CapGemini team.  Under pressure, someone will ultimately tell the truth.
 
It is not a pleasant situation for me to be doing this but I feel angry that the lieing and cheating has threatened so many peoples financial situation and has caused so much stress for employees.  I can be reached at this email address but I cannot come forward publicly.
 
Thank you for your assistance in this matter.
 
cc: Maine PUC; Vermont Public Service Board; Congressional Members; Liberty Consulting Inc.;



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